Last Updated: January 18, 2026
1. Acceptance of Terms
By accessing and using Dal Chawal's website and services, you accept and agree to be bound by these
Terms of Service. If you do not agree to these terms, please do not use our services.
2. Services Description
Dal Chawal provides authentic Indian home-style meal preparation and delivery services in the
Burlington, Ontario area. Our menu rotates weekly and is subject to change based on availability and
seasonal ingredients.
3. Ordering and Payment
- Orders: All orders must be placed through our website or authorized ordering
platforms
- Pricing: All prices are in Canadian Dollars (CAD) and are subject to change
without notice
- Payment: Payment is required at the time of order placement
- Accepted Methods: We accept credit cards, debit cards, and cash (for delivery
orders)
- Order Confirmation: You will receive an order confirmation via email or phone
4. Delivery
- Delivery Area: We deliver within Burlington, Ontario and surrounding areas
- Delivery Times: Estimated delivery times are approximate and not guaranteed
- Delivery Fees: May apply based on location and order value
- Availability: You must be available to receive your order at the specified
delivery address
- Failed Delivery: If delivery cannot be completed due to incorrect address or
unavailability, additional fees may apply for redelivery
5. Cancellations and Refunds
- Cancellation Window: Orders can be cancelled within 1 hour of placement for a
full refund
- After Preparation: Once food preparation has begun, cancellations may not be
possible
- Quality Issues: If you receive food that does not meet our quality standards,
please contact us immediately
- Refund Processing: Approved refunds will be processed within 5-7 business days
6. Food Safety and Allergies
- Allergen Information: Please inform us of any food allergies or dietary
restrictions when ordering
- Cross-Contamination: While we take precautions, our kitchen handles common
allergens
- Storage: Customers are responsible for proper food storage after delivery
- Consumption Timeline: We recommend consuming meals within 24-48 hours of
delivery
7. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property
of Dal Chawal and protected by copyright and trademark laws.
8. User Conduct
You agree not to:
- Use our services for any unlawful purpose
- Provide false or misleading information
- Interfere with or disrupt our services
- Attempt to gain unauthorized access to our systems
9. Limitation of Liability
Dal Chawal shall not be liable for any indirect, incidental, special, consequential, or punitive
damages resulting from your use of our services. Our total liability shall not exceed the amount
paid for the specific order in question.
10. Modifications to Service
We reserve the right to modify or discontinue our services at any time without prior notice. We also
reserve the right to refuse service to anyone for any reason.
11. Third-Party Services
Our website may integrate with third-party services (payment processors, delivery platforms, social
media). We are not responsible for the terms and conditions of these third-party services.
12. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the Province
of Ontario, Canada.
13. Changes to Terms
We may update these Terms of Service from time to time. Continued use of our services after changes
constitutes acceptance of the modified terms.
14. Contact Information
If you have any questions about these Terms of Service, please contact us: